You are an enterprise or SME. You rely on your tech and care about the tech-experiences you deliver to your staff. Staff may be in the office but more likely they will work from the office, from home or even from shared and serviced offices.
They may have to share their internet connectivity with others in their home or remote office. You may provide them with a computer or they may use their own. Perhaps there is a VPN, perhaps they rely on SaaS platforms in the cloud. They may even use a contact centre in the cloud to deliver critical customer care services as a home based CSR.
No matter what their role or your technology approach, you care about their tech-experiences both for the purposes of staff retention but also to drive the best productivity from your valuable team.
We help you measure the performance of their tech-experiences - we do it securely and with absolutely no snooping, sniffing or spying. We do it at an affordable cost and rollout is simple.
Basic Service: We provide a preconfigured agent installer for your end-users' Windows and Apple computers. Once installed, these agents are commanded to run a set of tests periodically. The results of these tests are available to you via a cloud based dashboard. This dashboard can be sliced, diced and filtered by location, end-user, time, test type, ISP and a wealth of other criteria.
Important: Security, Sniffing, Snooping and Stopping: It is important that you and your staff feel safe using our services:
There are other solutions from other companies that do all of these things but we don't and won't write software that can do any of them and don't work with employer's that want us to do that. It's just not our market or our 'thing'.
At any time you can uninstall our agents and services - you don't need us to do that for you - you are in control.
We do not share your, or your staff's, contact details with anyone outside of our company without your express permission.
Test and Visualisations
Features and Functionality
Integrations & Informaton
TelcoSI are a trusted, privately held Sydney based software business. We have been around since 2001. We have always had a focus on telecommunications and on service management.
Our customers include Telstra, Optus, Vodafone, ANZ Bank, ASX and many others large and small.
We enjoy what we do. We strive to work with people and businesses that share our optimism for what technology can do to enrich experiences.